Stuck on "NOW LOADING" screen

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genkin86
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My mGalaxy was working fine recently.
I added a new DB in Runway, then when I load mGalaxy v8.5 it got stuck on the "Now Loading" screen.
I've since uninstalled mGalaxy, installed it in different locations and different drives and rebuilt a basic DB, but I still have the same problem.
Any ideas?
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mGalaxy Now Loading.png
Last edited by genkin86 on Sun Apr 03, 2022 9:13 am, edited 1 time in total.
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mgalaxy
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You have the problem from the moment you want to build a database?
If you install a "fresh" mGalaxy, create a system...but without creating a database, it works, right?
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genkin86
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mgalaxy wrote: You have the problem from the moment you want to build a database?
If you install a "fresh" mGalaxy, create a system...but without creating a database, it works, right?
I've tried having just a system with no database. The problem is still there. I've also tried removing the license file but still not loading.
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mgalaxy
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Did you install inside 'ProgramFiles' or an external folder?
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genkin86
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mgalaxy wrote: Did you install inside 'ProgramFiles' or an external folder?
I've tried with it directly under C: (where it was previously working), Documents and on an external drive.
Same problem.
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mgalaxy
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Could you please run the utility joined to this message? It will reset some mGalaxy settings!...then report please.

Could you then copy/paste here the text that you will find inside "C:\Users\[YourUserName]\AppData\Roaming\mGalaxy\mGalaxy.log"?
If you don't have access to this folder, you can open it with mGalaxy_Runway > 'MISCELLANEOUS' tab > 'Open logs folder'
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[The extension has been deactivated and can no longer be displayed.]

Last edited by mgalaxy on Wed Apr 06, 2022 9:49 am, edited 1 time in total.
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genkin86
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Joined: Sat Aug 21, 2021 10:40 am

mgalaxy wrote: Could you please run the utility joined to this message? It will reset some mGalaxy settings!...then report please.

Could you then copy/paste here the text that you will find inside "C:\Users\[YourUserName]\AppData\Roaming\mGalaxy\mGalaxy.log"?
If you don't have access to this folder, you can open it with mGalaxy_Runway > 'MISCELLANEOUS' tab > 'Open logs folder'
This bat file has fixed my problem. Thank you!

I checked for the log file but could only find mg_integritycheck.log & mGalaxy_Runway.log

Now to create a lot of my artwork again because I stupidly kept it in the mGalaxy folder and lost it when I uninstalled  :'(
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