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Stuck on "NOW LOADING" screen
Posted: Sun Apr 03, 2022 9:09 am
by genkin86
My mGalaxy was working fine recently.
I added a new DB in Runway, then when I load mGalaxy v8.5 it got stuck on the "Now Loading" screen.
I've since uninstalled mGalaxy, installed it in different locations and different drives and rebuilt a basic DB, but I still have the same problem.
Any ideas?
Re: Stuck on "NOW LOADING" screen
Posted: Sun Apr 03, 2022 12:09 pm
by mgalaxy
You have the problem from the moment you want to build a database?
If you install a "fresh" mGalaxy, create a system...but without creating a database, it works, right?
Re: Stuck on "NOW LOADING" screen
Posted: Tue Apr 05, 2022 9:49 am
by genkin86
[quote="mgalaxy"]
You have the problem from the moment you want to build a database?
If you install a "fresh" mGalaxy, create a system...but without creating a database, it works, right?
[/quote]
I've tried having just a system with no database. The problem is still there. I've also tried removing the license file but still not loading.
Re: Stuck on "NOW LOADING" screen
Posted: Tue Apr 05, 2022 5:48 pm
by mgalaxy
Did you install inside 'ProgramFiles' or an external folder?
Re: Stuck on "NOW LOADING" screen
Posted: Wed Apr 06, 2022 2:40 am
by genkin86
[quote="mgalaxy"]
Did you install inside 'ProgramFiles' or an external folder?
[/quote]
I've tried with it directly under C: (where it was previously working), Documents and on an external drive.
Same problem.
Re: Stuck on "NOW LOADING" screen
Posted: Wed Apr 06, 2022 9:37 am
by mgalaxy
Could you please run the utility joined to this message? It will reset some mGalaxy settings!...then report please.
Could you then copy/paste here the text that you will find inside "C:\Users\[YourUserName]\AppData\Roaming\mGalaxy\mGalaxy.log"?
If you don't have access to this folder, you can open it with mGalaxy_Runway > 'MISCELLANEOUS' tab > 'Open logs folder'
Re: Stuck on "NOW LOADING" screen
Posted: Sat Apr 09, 2022 3:14 am
by genkin86
[quote="mgalaxy"]
Could you please run the utility joined to this message? It will reset some mGalaxy settings!...then report please.
Could you then copy/paste here the text that you will find inside "C:\Users\[YourUserName]\AppData\Roaming\mGalaxy\mGalaxy.log"?
If you don't have access to this folder, you can open it with mGalaxy_Runway > 'MISCELLANEOUS' tab > 'Open logs folder'
[/quote]
This bat file has fixed my problem. Thank you!
I checked for the log file but could only find mg_integritycheck.log & mGalaxy_Runway.log
Now to create a lot of my artwork again because I stupidly kept it in the mGalaxy folder and lost it when I uninstalledÂ
