startup crash

[galle]

Hallo

Yes i've tryed both they don;t work still having the isseu "the program has stopped working"!
Media player 10 is not workning on windows 7 it is used for XP the version i use is higher.
The thing is that i have installed mgalaxy on a other pc with the same configuration and it works fine!
Both windows 7 ultimate same version!
The old version of mgalaxy 3.0 works on both computer.
What can i do now?

regards henny

[Aeliss]

Lol, poor mGalaxy ^^.
Really strange, and it s the same WMP version ? No special addon on one of them ? I never tried WMP so I don't really know this application.

Video codec ?

It s the same message than this one ?

Code: Select all

  Problem Event Name:   CLR20r3
  Problem Signature 01:   mgalaxy.exe
  Problem Signature 02:   4.1.0.0
  Problem Signature 03:   51558c6d
  Problem Signature 04:   mscorlib

[mgalaxy]

Could replace those 2 files, hopefully(!) this mGalaxy version should return a message error when something get wrong

[attachment deleted by admin]

[galle]

Files that help describe the problem:
  C:\Users\PC\AppData\Local\Temp\WERF84.tmp.WERInternalMetadata.xml
  C:\Users\PC\AppData\Local\Temp\WER2986.tmp.appcompat.txt
  C:\Users\PC\AppData\Local\Temp\WER2DCC.tmp.mdmp

hello this is the err thanks to your support but what does it means

regards galle

[mgalaxy]

Where did you get the paths to those 3 files?
In an error windows from the application I've sent to you?
Could you please send me those 3 files?

[galle]

Sorry can't find the files!

But i've tryed a new windows, windows 8 eng, latest media player total updated.
and still the same isseu that mgalaxy stopped working!

What are the specs for using mgalaxy? can it be the hardware?

Regards galle

[Aeliss]

Have you tried with a new mGalaxy install ? Now it 's a portable application it s easy, just rename your folder "mgalaxy2" and re-instal it on an other folder".
Don't make the new instal on the same directory.

[galle]

Yes i have done several new install's i have a new install with every new install of windows!
Even with all avaible options in windows like compatibility ectr!
Even used new codec's and updated all features.

regards henny

[mgalaxy]

I'm afraid that, indeed, it's coming from a hardware piece on your PC.
I've no report of that kind from other users, I myself test mGalaxy on many different systems...and you can see that it works on another "similar" PC (as you reported).
It could come from your graphic card, check that you've the latest driver installed...and if it's possible you could even try to momentary switch the graphic cards between your 2 PC and see what it gives!?

[galle]

Hello

The cabinet i've built is a small version with a ITX mainboard.
The graphic card is onboard and it has the latest driver.
I like mgalaxy so mutch that i try to install a second graphic card, if this not work i go for a new
main board .
This depents on the space i have in the cabinet.
I let you know

Thanks for you support regards galle

[galle]

Hello back and bought a new graphic card!
Sad to say it still won't work did a new install and still it stops working.
Mgalaxy runway won't start

regards galle

[mgalaxy]

Galle,
1) You told me that you had another computer of the same type...where mGalaxy was working nicely!
Is it a miniITX to? Same motherboard, same memory...same everything?
If not what are the differences, please?

2) This is the first time that you write that mGalaxy_Runway refused to open!
Was it the case since that you are using v5.0?

3) Please try to find the 3 files we were talking about lately. You surely didn't find them cause they are in a hidden folder. Please follow those steps to have access to the files:
http://windows.microsoft.com/en-us/wind ... dows-vista

[mgalaxy]

Would you please try this mGalaxy_Runway version?

[attachment deleted by admin]

[galle]

Hello

Wel the hardware is differnd  but the software is the same in the first place i've used same windows 7 in dutch language. The advise i've read in the forum that the language could be a isseu! Than i installed win 7 eng language! Than it could be the wmp so i first update wmp after no succes is tryed to upgrade the wmp all without result. Than i've  had 2 test versions of mgalaxy so i saw the 3 messages that is couln't find.
After this i tryed windows 8.1 also without result. Than i thought it could be hardware so i bought a new video card also no result.
The last action is a new copie of runway first it was refused by windows 8.1 beause it had no publisher than i overuled this and i get runway started in a white screen.
I try a fesh insstall of mgalaxy to get the the 3 messages so i can send them to you (windows 8.1)
If i won't see the messages i go back to windows 7 eng.

regards galle

[galle]

Sorry but yes i only tested 5.0 and both programs have the same err message that it stopped working.

Regards galle